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The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011.


Highlights of the Bill

  • The Bill seeks to create a mechanism to ensure timely delivery of goods and services to citizens.
  • Every public authority is required to publish a citizens charter within six months of the commencement of the Act.  The Charter will detail the goods and services to be provided and their timelines for delivery....
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